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F.A.Q.

Maya World Expeditions is an intermediary between the client and the purveyors of tourist services. These have been rigorously selected so as to ensure the best travel experience to all customers.


WHERE DO TOURS BEGIN AND END ?

Every Tour begins and ends in Cancún, and the starting date is the one marked as Day 1 in every itinerary.. However, Maya World Expeditions offers on request additional lodging nights pre and post Tour. All that is required is that the preferred destination (Cancún, Playa del Carmen or Maya Riviera) be selected. Please check our hotel catalogue for special deals for our clients.


MEETING POINT

Our selected meeting point to join any Tour is Hotel Sotavento.
Sotavento Hotel & Yacht Club
Blvd. Kukulkan, Km. 4, Paseo Retorno del Pescador No D-83
Phone. +52 (998) 884.15.40
Zona Hotelera, Cancún Q. Roo, CP. 77500.


GUIDE/DRIVER SERVICE

All excursions with guaranteed departures include the service of a GUIDE/DRIVER if the party totals fewer than 8 people.


GUIDE/DRIVER

Means the Driver of the vehicle is also the Guide and will provide the required archaeological and cultural information during the tour.


CULTURAL AND ARCHAEOLOGICAL GUIDE SERVICE

Whenever there are parties larger than 8 participants, the Driver is supported by a Group Guide who will assist in all explanations relating to cultural and archaeological matters.


MEALS INCLUDED

Included measl are detailed in each itinerary and they vary. Every single tour includes Breakfast at the hotel and this can either be American and/or Buffet. Lunch and dinner can either be 3-course or buffet. All Menus have been carefully selected to highlight local gastronomy and delicacies. In some itineraries, which are far from urban areas, the only alternative is the hotel selected for lodging. On occasions, then, it is impossible to cater to special diet requirements. Please advise well in advance of any needs to see the suitability of the tour selected.

ALL BEVERAGES ARE EXCLUDED and must be paid for separately by every individual tour member. TIPS are included but additional tipping, if service standards are deemed very good, is at every member's discretion and must be dealt with directly with the concerned person.


IS LODGING INCLUDED ?

MWE includes a carefully selected array of hotels for lodging as described in every itinerary.

They are chosen considering the distance to the places to be visited and comfort afforded.

All hotels are rated 3 and 4 stars and some even have a special category assigned to them depending on physical location.

All TIPS to Bellboys and chambermaids are included but additional tipping is optional and at the personal discretion of every tour member.


I AM NOT USED TO LONG OPEN AIR WALKS. CAN I PARTICIPATE ?

Every Excursion has been designed for the enjoyment of participants; however, they involve open air walks in different types of terrain and weather conditions, mostly typical of the Tropics. Sometimes, these walks can be considered prolonged with several overnight stays at hotels where there is the need to pack and unpack. It is imperative the participant has no physical or mental limitations and that travel gear is as light as possible.

For those participants travelling with a lot of equipment and who wish to arrive before or alter the Tour, there are storage facilities a tour base hotel in Cancún.


WHAT TYPE OF CLOTHING TO PACK ?

Most Tours include open air activities so cotton clothing and comfortable shoes are a must. For evening activities, casual dressing is ok. A sweat short might be helpful for the occasional cool evening.


ADDITIONAL POINTS

In Mexico most lodging facilities and restaurants are smoke-free. If you have a particular request in this sense please make it well in advance and we shall attempt our best to accommodate you.

Since most expeditions are done in the open air and in the middle of the jungle, we strongly suggest the use of biodegradable sun blocking and insect repellent lotions. These products may be purchased on arrival through your MWE representative.

Though the photographs in our brochures are as accurate as possible, there may be slight differences. We are grateful for your understanding.


ARE THERE ANY OTHER ADDITIONAL SERVICES INCLUDED ?

No other service, bar those specifically mentioned in the itineraries, are included. Thus, items such as laundry services, telephone calls, internet, Mini Bar, beverages, both alcoholic and non-alcoholic and any other personal service is NOT INCLUDED in the price of the tour.


HOW DO I GET TO THE DEPARTURE POINT ?

As a participant in any of our expeditions, arrival transfer from Cancún airport to our Departure Hotel is complimentary.

Equally, if you arrive to any of our catalogue hotels, transfer to the Departure Hotel for the excursion booked will be provided free of charge.


ARE TAXES INCLUDED ?

All Federal taxes are included in the final price charged for the services rendered.

If there were any increment in any of the taxes, these would be automatically reflected in the final price.


EXPEDITIONS EXTENSION

Expeditions Extension All expeditions are carefully designed to full enjoyment and memorable experience. Extra Nights are available before and after your expedition, with special quoted Expedionaries rates. If you want to relax at the Caribbean and its sophistications. Even in Cancun, Playa del Carmen or Mayan Rivera or the destination of your preference.


More information: reservas@mayaworld.cc